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We encourage you, the passenger or driver, to share your personal experiences while using ground transportation.
Please provide City, State, and Age when sharing your story.
Note: Ground transportation includes prearranged car services and ride-hailing application car services, such as Lyft, Sidecar, Uber and Whisk. We reserve the right to publish all submitted comments.
O N. From Bronx, NY
"Signed up to use Uber 2/27/15, but couldn't get through. I kept getting an error message - cannot process payment method. I registered with both my payment card and google wallet. Still no avail. I contacted Uber (only reachable through their website), only to be told to send a picture of my credit card and a photo id to get security clearance.
Isn't this the company that got hacked a few weeks back, and 50,000 users info exposed? Security Clearance to use an app?
Already provided through sign up was my name, phone number, billing address, email address, gps, pick up and drop off location, all recordable and linked together and now you want me to send a photo id to use an app to hail a taxi? In NYC? Who does that? NO!
Dermot O. From South Walpole, MA
"Lyft advertising is false, I will keep this just about them as I full time driver. I have experience. Before I took the job. They made all kinds of promises. 35 dollar an hour rewards, make it so great. So I go buy I brand new car and start driving, I opt in for guaranty hours and they don't honor them last week I work 30 hours had 100 percent rate and a 4.9. That's pretty much perfect you can not do better, 1 made 411 dollar gross I paid 100 dollars in gas I use my on car and my phone bill has gone up 100 percent also while stop at a light the e train took my mirror off. If u know Boston u know what I'm talking about. I just don't want anyone to fall into the trap I did. There ad's are false, all thing consider in that week it cost me -110 dollars to go to work and lyft offer no support it just email from i computer
Do not drive for lyft even in the best week I had I made 6 dollars and hour. Born in the city high school in the city and unassuming Boston so I know my wY around don't drive for them u will regret it."
"I don’t know why ppl keep using these company’s and then they say I will use lyft or uber or side car next time, You know they’re all the same they will take your info but you cant have theirs.
I would never let that happen to me I book cars or take a taxi at least I know that there is a phone number to call when these things happen.
with taxi you see the drivers and their license number or whatever and with the car service you get to know the drivers everywhere you go so these things will not happen to you.
T rather spend the extra money then have a headache at the end of my trip."
Mihalis R. From Wiesbaden, Germany
"I would advise everybody to
be very very careful with UBER.
03.24.15 took ab XL UBER from Houston to the Airport and back and paid for
60 Miles 86 $. which I found fair !
03.25.15 a day later took an SUV UBER for the same drive
with 15 minutes waiting time
and paid for 60 Miles 360 $ !!!!!
It was NO warning for higher rate !! whatsoever!
I was expecting to pay more, but 4 times more??!!
A "normal" taxi would costed me no more than 200 $
I complaint per Email : they couldn't care less!!
Be very careful !! It can be a very expensive ride..."
Linda A. Ponzetto
"When using a limousine service the vehicles MUST be tagged with a NJ license plate that starts out with the letters ‘OL’ and say the word Limousine along the bottom of the tag, if not, then that vehicle is NOT legal with the vehicles NJ Registration with the NJ Divi. Of Motor Vehicle Commission."
Chris Hatcu From Charlotte, NC
"I own a worldwide limousine company!
Luxury Limo & Executive Transportation LLC Based in Charlotte NC
We have had a driver who applied to work with us at our Charlotte Location
And we do Background checks and drug test and driving record…
Well He FAILED his back ground check and driving test (FELONY CHARGES AND DUI 5 YEARS AGO )
So after we turned him down he went to Uber in charlotte and the very next day one of my drivers saw him driving with for Uber X….
that just tells you what type of background checks Uber does"
Tanya R. From Brooklyn, NY
"Thought Uber was a good thing. Thought wrong. Taxi from 34th St Penn Station to my house in Brooklyn a few days ago cost me NINETY EIGHT DOLLARS!!! I could've jumped on a Greyhound to AC and back for that price. Also, I notice that Uber drivers cancel on you once they get the alert that they're driving to BK from Manhattan. I stood outside in the freezing cold for almost 20 minutes waiting on an Uber pick-up due to cancellations. Finally, a driver named Tarik arrived to take me on a very "long way home", costly, extremely chatty ride to Brooklyn. Scru Uber."
Nickthap P. From Austin, TX
"Never again. I had a Lyft credit, and decided to try it out on a date night downtown. The driver showed up on time, clean car, nice guy. We get on I35 and it starts pouring, but the driver is staring at his phone looking at the directions. He gets off I35, drives down the frontage road a bit, then at the next entrance, starts to get back on I35. I ask him why, he says the phone's is telling him to do that. We get to our destination, but realize it's a one way street, so he pulls around the block--we want to be dropped off in front of the place since it's pouring. He accidentally pulls into a hotel entrance for some reason, thinking it was a through street--we get stuck behind some people unloading their car! Finally we get to the corner and I just say I want to get out. It turns out it's the wrong address.
Cut to the end of the night, on Red River. I decide "let's try Lyft again"--and this time I'd have to actually pay. The ride down would've been $19, so I figure we'll pay that going back. I log on to Lyft, and it says it's peak time and there will be a 75% surcharge, almost doubling the $19 fare to $34 or so. I say to hell with that. We walk out on to the street, and hail a yellow cab in 2 minutes. We get in, tell the guy where we're going, and that's it. In 10 minutes I'm home and safe and the ride was $20, tip included.
Lyft is ridiculous, plain and simple."
Sarah A. From Seattle, WA
"WORST CUSTOMER SERVICE EVER!!!
I was very happy using Sidecar before I actually lost my wallet.
Like any other customer, I called the customer support who never picked up.
Left a few voice mails/emails -but no one bothered to get back.
Long story short- Sidecar needs to a customer contact and feedback option or at least try and deliver what they promise users. The information on the website is misleading. Had I received timely support from the customer service, I could have retrieved my wallet and not lost cash.
I also notice that this is not the first time that someone complained about this issue."
M O. From San Francisco, CA
"This is a review for a driver named Rick W from sidecar. Be aware of this driver!!!!!!!
He cursed me even though It was he who was being unprofessional, kicked me out with his bad temper and charged me the full price after kicking
me out right after I got in. (Not to mention that his car was really run down and dirty) He gives sidecar a very very bad name .
I've only had pleasant experiences prior to him with sidecar so I was incredibly disappointed. At first he requested that I walk to where he was (by the way it was 11 pm at night) , which was 3 blocks away because he was too lazy ( saying he couldn't turn -I mean I've never had any drivers ask me to walk to where their cabs were...really?!) to come around to get me .
I had a heavy bag but I was too nice to say no and when I told him that he could have come get me , he started talking back, saying it was my fault that I didn't say no to his request.. to come walk to where he was.
In my opinion, customers should not have to be asked to walk where the cab drivers were and living in San Francisco for 10 years I never had to experience such thing. In addition he never apologized, kept blaming me for not saying no , and his temper got worse that he told me to get out of his car saying I was complaining too much. (and it was actually he who kept talking my ear off)
On too of that, he charged me the full $13 even though he kicked me out right away. Come on sidecar , you can do better than to hire this ghetto driver. He will just make your company look really really bad.
I read a previous review that some companies screen their drivers and sidecar does not. I truly think it is a good time sidecar changes its policy to avoid this kind of driver because it will just ruin the company's reputation. Please do understand I had to create a new account to protect my privacy. Sidecar was nice enough to credit me for the ride so I'm saying either be aware of this driver or the company not use him at all. Thanks."
Thomas P. From Fort Worth, TX
"I would give ZERO stars if I could. Uber charged me over $100 for a ride that I did not take. When I saw my email receipt the next morning I immediately called the driver and he confirmed that there was some sort of error because our ride was less than 5 minutes.
Since then, Uber has refused to refund the money stating that now the driver is saying we indeed did take the ride, which buy the way is 20 miles in the opposite direction of where we intended to go.
BE CAREFUL. Uber sounds like a good idea but this is the second time I've had to deal with a driver either blindly driving us around to run up the fare or this ridiculousness."
Damian B. From Brooklyn, NY
"Okay, this will be the first and last time i ever use Uber. First of all, it actually takes more time to navigate their app than it does to simply walk out of the house and hail a cab. I felt like such an idiot standing there looking into my phone waiting for Uber while empty cabs were passing me by. Second, I dont know about you, but getting into some strangers car just feels completely weird. I want to see the things you see in a cab... Picture ID, a camera, a separating wall, regulations. I like knowing that someone is watching over whomever is upfront. With Uber, i just felt like I had gotten in a car with some guy driving his car. I wouldn't let my daughter use it. It is truly weird. Finally, $12.40 to go from one end of Bed-Stuy to the other?! Everyone knows thats an $8 ride flat. Well, people not from here don't know I guess. Which may be why they use Uber.
Now that I've read all about how Uber screws their drivers and is basically just a middleman, i'll never use it again. No thanks. Give me good old NYC regulated regular cab service, efficient and quick with no middleman."
Dan S. From Denver, CO
"Used Uber for the first time going to the airport. I was given a code for a free ride from a friend. I downloaded the app and entered the code. It said the code was accepted. Took my "free" ride and received a receipt via email for $40 bucks. I reported the issue and submitted my code again as I figured they could apply it as it was a valid code. They offered me $20 off as a first time rider.
I guess my free ride was expected to be a short trip in the 1-2 mile range instead of 20 miles to the airport. I get that my fare isn't astronomical as others have complained about on here, but I was expecting to get a free first ride from them. It's funny to me that they are letting $20 ruin potential business. I am cautious to use them again because i don't trust the fact that you get a random receipt afterwards and no ability to contact them directly especially when they have full access to my credit card. Going to call my card and block any future charges from them. I'll use Lyft next time and hope that Uber cleans up it's shady ways. I better hurry and post this before they charge me a surge price at dinner time. It's no wonder it has a $40 Billion estimation. It's stolen money."